Shinju Couture (Named Changed to Viva Weddings) Facts Or Fiction? You Do Your Own Math!

Posted on: Fri, 09/03/2007 - 5:47pm
Shinju Couture (Named Changed to Viva Weddings) Facts Or Fiction? You Do Your Own Math!
Anybody been to this shop before? I read some interesting articles about this Shinju Couture, their service attitude, and Elynn Kang : the talk of the town, the runner and employee, who double up as the make-up artist and even gown designer, all rolled into one neat petite. I personally have been to this shop before accompanying my friend who was planning for wedding & looking for wedding package. Services wise alright la, nothing fantastic. One thing about the place, very messy and full of things lying everywhere. We were given a namecard by miss Elynn Kang, who happened to be the only lady serving everyone cos seems like no one else wants to serve customers at all. Initial impression was that she was the only one who wants to help, but after my girl friend's experience I understood why this Elynn Kang is serving everyone. As one would expect from a small shop, what they promise is not what eventually they deliver, when wanting your business, everything also can, but paid deposit already, this dont have, change another design but hav to top up, add more photos la, upgrade photographer and album package, etc. Shernine (shernine) Junior Member Username: shernine Post Number: 389 Registered: 4-2005 Posted on Saturday, September 30, 2006 - 11:37 pm: Hi Perseus, You better get prepared ok? I regret of signing with Shinju without having a look of their shop and do research of their bad services. You know, they are so cunning that so many time trying to cheat me, I can show you my proof, if you wan. When you see my layout, you will know how good they are. They trying to cheat me from head to toe. All they want is money. You can always PM me, I will be glad to share with you my layout. My advice is, do not WASTE money on your album or whatever they said. They bluff. Said got XX poses, ended up gave me YY poses, shortage of so many poses. Then never mind, don't want to redo, then they... well, think for details if you interested, PM me. Posted on Wednesday, June 21, 2006 - 10:52 pm: I can share my shinju package.. which costs S$3288. Feel free to email me at wcc1406 [at] singnet [dot] com [dot] sg . Pls note, my package of S$3288 is EXCLUDE the top up for outdoor transport S$60, and Night shot of S$200, and ROM make up artist to come my house for extra S$30 juz because my ROM day COINCIDENTLY falls on their off day!!! I initially thought ppl here said shinju not bad, my worry relieved, but now... money money money!!!! I feel get cheated of their package.. too many hidden costs! kang (1503) New member Username: 1503 Post Number: 1 Registered: 8-2006 To all shinju couture customers, Thanks for giving good and bad comments. This really help us a lot. After reading some of the comments, i really feel upsad too for those who had bad experience in our company. We will look into this matter and try to improve our management. From what i know there are good and bad comments, may be at this moment we still cant get 100% of satisfication of all the customers. But we will serve u better in future. Once again i sincerely appologizes for those who have unsatisfied services. Your Sincerely, Elynn Kang Personally & honestly, I am glad I was not the one who booked the package with Shinju Couture, cos their sales tactic although not extremely pushy, they change their mind and turn their words very fast. This lady whom I discovered runs on commission based salary, and hence, wants to keep all the customers with her so that she could max out on her earnings, but in the end, the customer pays for her mistakes all the time, cos there is only so much ONE person can handle. Then it makes you wonder what is the business objectives of this company, are they sincerely willing to help or they want to make a quick buck out of everyone, and cunningly change their company every 1 to 2 years yet still holding ground at the same address at no.32 Wallich Street. I am from customer service too, in our business, SAY WHAT YOU MEAN AND MEAN WHAT YOU SAY. you look at Elynn's response in 2oo6 apologising and stooping in to say they will change for the better, but from what I see back in Jan 2 months back, the feedback from this Sherine in 2oo6 about Elynn Kang and Shinju Couture, the behaviour of these people are still very much in 'trend', in other words: their sheepish money-come-first-service-comes-later objectives is how they run their daily business. There are worse service operators out there of course but think of it, if not for these money minded activities how could they have survived until today? They need to survive their business also; to be fair to Shinju & Elynn Kang. So, as customers we have the options to choose: not to step into a dealings or sail through it and later live to tell the tale. Take a stroll at the backlanes of Geylang and other places, one will see the same old places operated by same batch of 'honest' operators who used to call their business Football Club and now changed to Internet Cafe. But the ingredients remain the same despite the constant change in packaging. Isn't the Shinju or Paris or Viva (whatever you call it, its all the same operators anyway!) approach reminds one about these Football Club cum Internet Cafe changeover insignia? Only that one is selling coffee and the other is selling tea, the way they sell is ever so similar! Is the coffee going to get tastier? I personally doubt so!

Comments

Posted on: Thu, 12/04/2007 - 7:51pm #1
Hi RumourX I am Samuel Lee,
Hi RumourX I am Samuel Lee, a representative of Viva Weddings. I am replying on behalf of Viva Weddings. Firstly, Shinju Couture did not simply change its name to Viva Weddings. It is actually, [b]taken over[/b] by Viva Weddings, the management has been changed. Next, kindly understand that what shinju/paris did in the past can't be changed and is definitely not related to Viva Weddings. And if the stated actions were actually true, I would agree that Shinju/Paris did not do a good job. Nonetheless, Viva Weddings is a new Store, with a new manager overlooking the procedures, ensuring the everything is in order and well. Probably you should do a walk-in to check out the new store and management. Thank you for your time. Cheers, Samuel
Posted on: Fri, 13/04/2007 - 5:49am #2
Hi Samuel, Its good to
Hi Samuel, Its good to know that there is someone responsible in finally recognising the on going effort in a way that changes the mindset of the consumer. I am very pleased as a customer, well, potential or otherwise, that you have been gracious enough to allow us the commoners to understand the nature of the way things are going and how your 'new' efforts will change the designation of your new company in moving ahead with times, i.e. managing customers' perception and getting there with the big boys! I work in a customer service oriented environment and in fact managing my working staffs who help in selling our company's products and services. I am sure my meagre and minute position in this little world is probably nothing compared to yours, from the looks of your statement they seemed or appeared to exhibit a very wonderfully authoritative approach yet humble from an angle in offering a message of change. In a transitional effort or change of management whatever it may be, for any organisation big or small, MNC or SBE, the right mindset and a good managerial culture should be in place to render a different perspective to the minds of commoners like myself, simply because we are not in the same boat as you, we have not seen the indepth of your company's new process as it is very unfortunate that previously when i visited Shinju, your miss Elynn Kang has been introducing herself as Viva Wedding personnel! I am sure we are akin to change for the better, but can you blame commoners like myself, my friend and others from thinking its another game-plan? Surely not, after all the historic scenarios! Once bitten twice shy: the same old people were still there when we were there! Your doubts about if it were true only goes to exhibit the skimmed layer of the thin ice which deep water runs beneath that have yet to be unearthed! Then, who are the new staffs (less the managers and bosses like yourself) who can help effect that change? Surely, we can see with our own eyes! Can anyone blame the customers for thinking this way? Not apparently that is! Of course no one should doubt a real effort to rebuff and reinvent the less than mediocre cabaret show of the past into an improvement of excellence. I am those who appreciate the effort for the better, dont get me wrong and as an 'almost your' customer myself, I definitely welcome the good of the new and more effective process and the way in which it is managed, Just like the flavour of desirable passion for blue cheese, a personal outlook is required to attune to that new culture that is in its current instalments, where acceptance is in the perceptions giving to its presentation requiring the efforts of the company in its one-mindset infractures, and with all due respect to it, customers' loyalty are derived from sincere and desirable invitations to experience in goodwill, and [b]DEFINITELY NOT[/b] in the mannerism which a spokesperson put forward a set 'instruction' that one MUST and SHOULD go check again as in your own words '..Probably you should do a walk-in to check out the new store and management.' I seek pardon from anyone and everyone reading this forum thread that perhaps I am a sensitive commoner whose english is neither excellent nor am I a quality surveyor personnel and to offer my assurance that I [b]NOT [/b]competitor of yours (in case you are still naively thinking of such!), and hence, am in no position to resize the public's mindset nor my friend's. We, the customers are unable to change the facts when they already took place, concentrate on what cannot lie: the evidence and facts from well known forums like this and others! Nonetheless, as a person I do welcome a refreshment of change, and in anybody's opinion of change, it is to eradicate the rotten apple so that mistakes wont happen again, and we all know too well 'who' in question is the one here as her name has been clearly mentioned not just in this forum. Customers feedback because they want you to improve, and if anyone has given up hope, would customers like my friend and I bothered to sound up and offer a wake-up call? No, we will simply walk away and go to other hippier and better service shops along the main walkways of Tanjong Pagar. You see bad remarks, customers see the need for improvements! Think like your clients, else your statement is futile. Thank you nonetheless for you kind efforts. And in your words : cheers. p/s. Am confident when you read the comments made by the previous bride Shernine, you know which 'other pioneering' forum that feedback comes from. If not ask miss Elynn Kang, she should know better.
Posted on: Fri, 13/04/2007 - 9:29pm #3
Hi RumourX, Thanks for your
Hi RumourX, Thanks for your prompt reply and for giving us another chance. Your feedback has really been useful. By the way, I truly believe that you are a genuine customer who definitely knows a lot and wishes to assist the forum participants. Once again, on behalf of the viewers, thank you. And to provide more information regarding Elynn, she is no longer working with Viva Weddings from effect of 13 April 07. This is just a small start of the change management process. We are extremely sincere about our services and do value our customers' comments. My invitation to you to visit the studio is just a recommendation. Once again, thank you for reading and reviewing Viva Weddings. We really appreciate it. Cheers, Samuel P.S. Do feel free to drop by, our manager would be more than pleased to meet up and understand how we can further improve.
Posted on: Sat, 26/05/2007 - 8:17am #4
Thanks for your response
Thanks for your response Samuel. I have been busy and din know you responded again. What has been said its a reflection of the public opinion. I am not here on a mission against anyone and to have this miss ELYNN KANG removed from your Viva Weddings organization as a direct result of this forum's remarks though harsh by simple context, would probably do us the customers some small pockets of favour. No personal vengence or anything but from the way she handles customers, I personally her realistic, materialistic , and incessant fluctuating price quotes to customers are her nature of organizing business that would potential pull the flushing handle of any company she joins. Somewhat of a 1/2 modern day robin hood in a lady's suit, nice to the peasants but never did get round to share with them the Sheriff of Nottingham's bags of riches. Well my friend and I are looking forward to see more good feedback about your VIVA WEDDINGS and we are sure that bad apples like ELYNN KANG is probably a glitch in the system. Well wishes.
Posted on: Fri, 26/10/2007 - 1:20am #5
NEW NAME VIVA WEDDING ALSO
NEW NAME VIVA WEDDING ALSO NOT GOOD MANAGEMENT. ALSO MONEY MONEY MONEY. SAD TO SAY, BUT THE TRUE IS ALL IS ABOUT MONEY. THEY ARE ALSO BAD APPLES.
Posted on: Sun, 28/10/2007 - 6:11pm #6
Hi Hurt, Oh my god! So
Hi Hurt, Oh my god! So even Viva Wedding, the new brand name is still just as bad as Shinju Couture? Goodness. lucky I did not accept this guy's invitation to go back to have alook, cos my impression of them was already very bad. What happen to your experience? Did the new Viva Wedding did the same old Shinju stunts?
Posted on: Mon, 17/12/2007 - 3:58pm #7
Hi Rumourx and all, Samuel
Hi Rumourx and all, Samuel is busy at the moment. So I should reply for him. Once again, I sincerely would like to invite you in for a look. Our address and telephone are as below. As for hurt's post, I would like to believe he/she was the same person who post on another forum, saying that we are a scam. We are definitely running a decent business and hence have complained to the forum moderators and they have since removed that post. We may have identified her identity but will not pursuit this problem to the authorities, as we do not wish to tarnish the good name and reputation that we are currently trying to build. Looking from her posts, they were all posted on the same day she joined and they were all single posts. Future Customers of Viva Weddings / BTBs who were customers of Shinju or Paris, Please contact us at the below address, telephone numbers or email add. We welcome all of you and for Shinju/Paris Customers, we honour your packages and would continue your packages, so please CONTACT US! Thanks to all. Lee
Posted on: Fri, 21/12/2007 - 6:57pm #8
Hi Lee, Glad to see the
Hi Lee, Glad to see the quick response to the posting made by Hurt. I am surprised to hear about the singular objectivised posting at multiply forums from her/him. I only log on once in a while to read some latest news from selected forums and therefore was not aware of this Hurt's other posting. If the action by Hurt is done on purpose, then it is a pre-orchestrasted motive to bring down a shop's branding & on the impartial side, I feel it is very unfair and a bad influence to future brides and grooms of this forum. I suspect that this individual could be a competitor of yours making rounds to knock out others if what you said about Hurt is true. Initially, I was taken aback by Hurt's description of his/her encounter and yes, despite din hear of any explanation whatsoever after my posting, I had in mind, its the same old story again, sigh. Now that Viva is making a stand to invite & clarify with Hurt, then I feel Hurt should come out to make a stand for him/herself so that readers like me, will not be influence the wrong way. If HURT has a legitimate reason to her/his claims, then let there be room for Hurt to explain her situation, else it will not be fair for bridal shops like Viva Weddings to be sitting ducks at the end of the gun barrel. Like I pointed out in my previous posting, there are good and sour taste individuals and everyone is entitled to be given space and 2nd helping to redeem and improve. If Hurt has a genuine story, please with us as to what happen.
Posted on: Thu, 14/02/2008 - 12:46pm #9
hi rumourx, have you been to
hi rumourx, have you been to viva? is it good? wanted to go in but afraid from all these post..